Return Policy

Return & Refund Policy

At SnoozeCove, your comfort and peace of mind come first. If your order doesn’t feel right for you, we’re here to help.

30-Day Comfort Guarantee

We offer a 30-day return window from the date your order is delivered.

If you’re not satisfied with your SnoozeCove product for any reason, you may request a return or refund within this period.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unwashed, and in original condition

  • The item must be returned in its original packaging

  • Proof of purchase is required

For hygiene and safety reasons, we cannot accept returns on products that show signs of use or wear.

Quick Condition Verification (Required)

To help us process returns fairly and keep our products hygienic for all customers, we require a short video verification before approving a return.

The video should:

  • Clearly show the product from multiple angles

  • Confirm it is unused and unwashed

  • Show the original packaging

This quick step helps us resolve returns faster and avoid unnecessary delays.

How to Start a Return

To initiate a return, please contact us at support@snoozecove.com with:

  • Your order number

  • A brief reason for the return

  • The short verification video mentioned above

Please do not send items back without contacting us first.

Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method

  • Refunds are typically processed within 5–10 business days, depending on your bank or payment provider

Original shipping costs are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery, including photos or video of the issue.
We’ll make it right as quickly as possible.

Late or Missing Refunds

If you haven’t received your refund after approval:

  1. Check your bank account again

  2. Contact your card issuer or payment provider

  3. Reach out to us if you still need help — we’re here for you

Questions?

If you have any questions about returns or refunds, contact us at snoozecove@gmail.com.

Our goal is to keep every experience calm, fair, and stress-free.